Cisco Certified Support Technician (CCST): IT Support Essentials, Course 28891, Mon-Wed, 6:30-8:30 p.m.
Remote-Live     Instructor: CCM Staff

Step into the world of information technology with confidence. IT Essentials provides a comprehensive introduction to the core concepts, tools, and practices that define the IT profession—no prior experience required. This course is ideal for learners seeking to launch a career in IT or build foundational knowledge for more advanced study. Students will explore: computer hardware, software, and operating systems; mobile devices, virtualization, and cloud computing; basic networking and cybersecurity principles; troubleshooting techniques and professional best practices. Through hands-on labs, Cisco Packet Tracer activities, and integrated assessments, learners gain valuable practical experience and problem-solving skills essential for real-world IT environments.

Cisco Certified Support Technician (CCST): Networking Essentials, Course 28892, Mon-Wed, 6:30-8:30 p.m.
Remote-Live     Instructor: CCM Staff

Course designed to introduce the core concepts, technologies, and tools that power modern networks and the Internet. From streaming and social media to smart devices and business systems, networks are essential to every industry. Prepares learners for the Cisco Certified Support Technician (CCST) Network certification and for entry-level roles such as Network Support Technician, Help Desk Technician, or IT Support Specialist. Topics include: how networks operate and communicate; common networking devices, media, and protocols; IP addressing and basic configuration: network Troubleshooting methods and help desk best practices. Students will develop practical, hands-on skills through labs and real-world scenarios that simulate workplace responsibilities in network support.