Customer service agents, order management associates, and associates in other supply chain domains should understand the importance and extent of customer service and order management processes, techniques, and terminology that support order fulfillment and management. Topics include the elements of the order process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

AEBU 158 008E

This course is an online, independent, self-study program with an estimated completion time of 40 hours.

The effective anticipation, planning, and management of demand are key factors in the success of any organization. Companies are increasingly looking to provide improved customer service levels at reduced costs; planning and managing demand are keys to success. It is important for supply chain professionals to understand demand planning and management. Key elements of this course include: key aspects of demand planning, interaction between demand and order management, demand planning principles, demand planning tools and techniques, communication and management of demand, and contemporary approaches to demand planning and management.

AEBU 159 Sec 008E

This course is an online, independent, self-study program with an estimated completion time of 40 hours.

Essential Cybersecurity for Seniors: Protect Your Finances and Stay Safe Online 
What should you do if you receive a call or email claiming your account has been charged, hacked, suspended, or compromised? This cybersecurity workshop will equip you with essential tips and tricks to stay safe while shopping online and protect your finances from cyber threats. Learn why public Wi-Fi is NOT recommended for secure transactions like banking or shopping and discover how to navigate the internet safely when a secure network isn’t available by using cellular data instead of Wi-Fi.

AECS 066 003E - Remote Live 

TH, 7/10, 10:00 am - 1:00 pm
 

Guest Service Gold training is focused on customer service and leads to the professional certification, “Certified Guest Service Professional”. Students will learn the fundamentals of guest service including gracious hospitality, and how to take ownership and resolve guest issues. This certification builds confidence and problem-solving skills resulting in delivering a first-rate guest experience. A 30-question multiple choice exam is included at the end of the training. Students who pass with a score of 70% or greater will earn the credential and receive a Certificate. 

AEBU 300 Sec 014E – Scotch Plains 

Th, 12/4 – 12/11, 6:30 – 9:00 pm

New! How to Organize Your Gmail for Seniors 60+ (3 hrs)  
This workshop will let you get the most out of this powerful communication tool. We will discuss Gmail account settings, synching, organizing, and bulk delete and archiving. 

AECS 055 Sec 012E - Remote Live

TH, 7/17, 10:00 am - 1:00 pm

Dive into our Intermediate QuickBooks course where you will work with real-world case studies based on typical small businesses. Immerse yourself in advanced functionalities such as company setup, security protection, data backup, user management, and automated processes for general ledger operations, invoice management, accounts payables, employee payroll, and bank reconciliation. Prerequisite: Accounting knowledge or Introduction to QuickBooks course. (18 hrs.)
 

AECO 348 Sec 084E – Scotch Plains
M, W, 11/17 - 12/8, 6:30 – 9:30 pm

This Introduction to QuickBooks course is designed to empower you with the fundamental skills needed to seamlessly navigate the QuickBooks Pro interface. Master the art of creating a company file, setting up accounts, and unlocking the must-know basics of QuickBooks.  Discover the power of tracking inventory, managing sales tax, optimizing employee workflows, and leveraging QuickBooks business financial reports. Equip yourself with the essential knowledge that every successful business owner should possess. (18 hrs.)

AECO 347 Sec 083E – Scotch Plains
M, W, 10/27 – 11/12, 6:30 pm – 9:30 pm
 

The effective anticipation, planning, and management of demand are key factors in the success of any organization. Companies are increasingly looking to provide improved customer service levels at reduced costs; planning and managing demand are keys to success. It is important for supply chain professionals to understand demand planning and management. Key elements of this course include: key aspects of demand planning, interaction between demand and order management, demand planning principles, demand planning tools and techniques, communication and management of demand, and contemporary approaches to demand planning and management.

AEBU 161 Sec 008E

This course is an online, independent, self-study program with an estimated completion time of 40 hours.

Keep Watching the Skies! The Golden Age of Science Fiction Films

The decade of the 1950’s became known as the “golden age” of science-fiction film. After the horrors of WWII and witnessing the potential apocalyptic vision of the nuclear age, science fiction evolved from what was once a genre comprised of kiddy Saturday matinee serials and adventurous space operas, to a darker, more ominous forewarning of things to come.

This film studies course will include screening classic sci-fi movies of the 1950s along with analytical discussions on the pioneers and themes of a decade in cinema that inspired and warned us to keep watching the skies.

AEVS 100 001E - Scotch Plains Campus

W, 6/25 – 8/6

1:00 – 3:00 pm

No class 7/2

Operations departments focus on the conversion of materials to products and services. A major focus of operations is to ensure lean and efficient flow. Key elements of this course include: the role of manufacturing and service operations, linking market requirements and the selection of manufacturing processes, facility location strategies, facility layouts, the importance of production planning and control in synchronizing operations, the importance of quality management and performance measurement, and the role of emerging technologies in operations.

AEBU 160 Sec 008E

This course is an online, independent, self-study program with an estimated completion time of 40 hours.

Medical Coding Specialists organize and manage health information data by ensuring its quality, accuracy, accessibility and security in both paper and electronic systems. They utilize coding languages to categorize various diseases and treatments and may also review billing and insurance claim files and recommend them for approval or further investigation, subsequently providing information to ensure accurate insurance reimbursement.  The student will learn principles of medical coding related to the three main code books: CPT®, ICD-10-CM Code Set and HCPCS Level II. This course is recommended for anyone who is preparing for a career in medical coding for a physician’s office and strongly recommended for anyone who is preparing for AAPC’s CPC certification examination.

AEHL 136 Sec 102E

M, W, 8/25/2025 - 2/28/2026, 6:00 - 9:00pm 

No class on 9/1, 11/26, 12/22, 12/24, 12/29, 12/31, 1/19, 2/16

Mixed Media for Seniors 60+ 

Have fun, be creative and experiment with paint, textural materials and find objects to create beautiful and unique works of art. You will learn about the basic elements of art through each project within a supportive environment
 

AEAS 058 Sec 041E - Scotch Plains
T, 6/24– 8/5, 12:00 – 2:00 pm

No class on 7/1

Tailored to New Jersey’s medical marijuana program, this 15-hour class teaches the human body’s endocannabinoid system, the basics of cultivation and cultivars, an introduction to processing, products available in New Jersey and elsewhere, and the ins and out of working in a New Jersey medical cannabis dispensary and how to assist New Jersey medical marijuana program patients that have qualifying conditions. Must be 18 years old to register for this class. 

AEBU 004 105E - Remote Live 

Mondays - 7/7 - 8/4

6:00 - 9:00 pm

Establish yourself as a globally recognized project manager by earning the most sought-after credential in the profession: Project Management Professional (PMP)®. PMP certification is a proven way to enhance your resume, elevate your career potential, and boost your earnings. PMI, PMP and PMBOK are registered marks of the Project Management
Institute, Inc. 
All textbooks are included.

AEBU 176 Sec 104E - Hybrid/Scotch Plains 
T, 11/4 - 2/3, 6:30 - 9:30 pm

In-person Sessions: 11/4 and 2/3/26