A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.

Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

***PREREQUISITE:  None.

Upon successful completion of the course, you will:

• Understand when conflict is productive and useful for a team.
• Learn how to identify and determine when to step in to resolve a conflict situation.
• Understand how to communicate using the Conflict Management Model.
• Understand how to create accountability for job performance.
• Understand how to link employee behaviors to the job performance.
• Learn how to be more effective in your relationships with your team.

In order to receive your Certificate of Completion for this course, you must: 
1. Make at least one comment every week in the discussion.  The comment should show thought and be more substantive than just "Yes, I agree." There is no length required for comments. 
2. Take every Unit self-quiz and get at least 80% score. You may retake any self-quiz as often as you need to get to the 80% level.

For more information about this course, please click here CLICK HERE.

BUNDLED PROGRAM AVAILABLE 
This course is also a part of the CERTIFICATE IN WORKPLACE COMMUNICATION program and is eligible for a discount under this program.  CLICK HERE to learn more information about the program.  To enroll, search for the bundle by entering the name of the program in the search bar at the top of the screen.

To review all UVI CELL policies regarding refunds, Anti-Discrimination, attendance, CEUs, etc., please visit our Policies Page.

• VA VOUCHERS: The course is free for eligible VI Veterans.
  • FIRST TIME USERS, CLICK HERE to request a VA Voucher and create A NEW ACCOUNT.  You can also contact your local Veterans Affairs office for details.
  • RETURNING VETERANS submitting another request. CLICK HERE. Sign in to your account, click on SUBMIT REQUEST on the right side, and select VA Voucher Request Form and complete the required information.
• REQUEST A QUOTE FOR A BUSINESS OR GOVERNMENT AGENCY: 
  • FIRST TIME REQUEST:  If this is your first time requesting a quote, CLICK HERE to submit a request and create A NEW ACCOUNT.  Answer all the questions and SUBMIT the form.
  • REQUESTING ANOTHER QUOTE: CLICK HERE. Sign in to your account, click on SUBMIT REQUEST on the right side, and select CELL Request Another Quote Form and complete the required information.