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Technical Support Fundamentals

LENGTH OF ACCESS: Two Months
LOCATION: Online

Course 1 of 5. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. By the end of this course, you’ll be able to: Understand how the binary system works, assemble a computer from scratch, choose and install an operating system on a computer, understand what the Internet is, and learn how applications are created and how they work under the hood of a computer.

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Operating Systems and You: Becoming a Power User

LENGTH OF ACCESS: Two Months
LOCATION: Online

Course 3 of 5. In this course you’ll learn about the main components of an OS. By the end of this course you’ll be able to: Navigate different OS filesystems using a graphical user interface and command line interpreter, set up permissions for account access, install, configure, and remove software from different OS, configure disk partitions and filesystems, understand how system processes work and how to manage them\, work with system logs and remote connection tools, and utilize OS knowledge to troubleshoot common issues.

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IT Security: Defense Against the Digital Dark Arts

LENGTH OF ACCESS: Two Months
LOCATION: Online

Course 5 of 5. This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. 

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System Administration and IT Infrastructure Services
LENGTH OF ACCESS: Two Months
LOCATION: Online

Course 4 of 5. In this course, you’ll learn about the infrastructure services that keep all organizations up and running. You'll learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. 

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The Bits and Bytes of Computer Networking

LENGTH OF ACCESS: Two Months
LOCATION: Online

Course 2 of 5. This course is designed to provide a full overview of computer networking. By the end of this course, you’ll be able to: Describe computer networks in terms of a five-layer model,  understand all of the standard protocols involved with TCP/IP communications, grasp powerful network troubleshooting tools and techniques, learn network services like DNS and DHCP that help make computer networks run, and understand cloud computing, everything as a service, and cloud storage

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